HeyTaco isn't loading in Microsoft Teams- Troubleshooting Steps

If HeyTaco isn't loading properly in Microsoft Teams, here are the most common fixes:

Try a hard refresh

In Teams desktop, press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force a full reload of the app.

Clear your Teams cache

Teams caches app data aggressively, which can sometimes cause HeyTaco to show a blank screen or stale content. Clearing the cache and restarting Teams usually fixes this. Search for "clear Microsoft Teams cache" for steps specific to your operating system.

"Sad taco — you don't have organization access"

This error means the signed-in user doesn't have admin permissions in HeyTaco — it's not a loading issue. If you need admin access, ask your current HeyTaco admin to grant it via Admin → People.

Try the web version

If the Teams app isn't cooperating, you can access HeyTaco in a browser at account.heytaco.com. Sign in with your Microsoft account.

Reinstall the HeyTaco app

In Teams, go to the team → three dots → Manage team → Apps → remove HeyTaco, then add it again from the Apps section.