HeyTaco Slack User Guide

Using HeyTaco in Microsoft Teams instead? See the Microsoft Teams user guide.

The basics

• Everyone gets 5 tacos a day to give to teammates.
• Your tacos reset at midnight in your time zone. Unused tacos don't roll over.
• There's no limit on how many tacos you can receive.

How do I give a taco?

Tag a person you'd like to give a taco to, write a tasty message, attach a 🌮 emoji, and voilà — your taco will be sent. (Typing :taco: works too.)

How do I give tacos to multiple people?

Giving tacos to multiple people in one message is fun and easy. Each person mentioned will get your message's total number of tacos. Here's our recommended format:

Give each person 1 taco

Give each person 2 tacos

That second message uses 4 tacos: 2 each for Elena and Sam. Keep the math in mind so you don't go over your 5 for the day.

Tag tacos with your values

Add a hashtag like #teamwork or #customerfirst to connect a taco to one of your company values. Your admins set up the tags, and HeyTaco tracks which values show up most. Learn more about values.

Giving tacos via a taco reaction

Every time you react to a message with a 🌮 reaction, the person or people tagged in the message receive a taco. In the message below, Marcus received a taco from the reaction.

If multiple people are tagged, they each receive a taco from the reaction, provided you have enough tacos left to give. If you don't, HeyTaco gives a taco to each person in the order they're tagged until you run out. In the message below, the reaction gives Elena and Sam 1 taco each.

If no one was tagged in the message, the author of the message receives the taco. The only exception is when the author of the message and the giver of the taco reaction are the same person — you can't give tacos to yourself. In the example below, Doug received the taco from the reaction someone else gave him.

Giving Stickers

Stickers are special items you unlock by giving and receiving tacos. Each one has its own value when you give it away: a Super Taco is worth 2 tacos to one person, and a Taco Tree gives a taco each to up to 6 people. Give Stickers from the HeyTaco web app or right in Slack. Admins can also grant Stickers, for a birthday or a team shoutout.

What are redeemable tacos? How are they calculated?

Redeemable tacos are a separate bucket of tacos that can be used to redeem rewards (if your team has them). You receive a redeemable taco every time you receive a taco.

Your HeyTaco profile shows three totals side by side: tacos received, tacos given, and redeemable tacos.

How do I know whether my tacos were tracked by HeyTaco?

You'll receive a notification from HeyTaco every time your tacos have been sent. You'll also receive a notification when your tacos weren't sent, telling you the reason why.

You can always confirm whether your tacos have been sent by opening the Activity page in the HeyTaco web application. It lists every taco you've given, who received it, the channel, and the message.

4 reasons HeyTaco won't track your tacos

1. The message didn't @mention the recipient. Here's a correct example: @Priya thanks for your help 🌮
2. The message was edited after being sent to add the 🌮 or an @mention. HeyTaco only recognizes the original message.
3. The message used more tacos than you had left. Tacos multiply: tag 3 people with 🌮🌮 and that's 6 tacos, more than your daily 5.
4. HeyTaco wasn't in the channel the tacos were given in.

Have more questions?

Check out our Docs, or contact us directly.